regarding shop/mail club orders:
do you ship internationally?
i ship from France. i offer international shipping to most countries. customs fees and import duties, if applicable, are the customer's responsibility and are not included in the order price.
what is your refund policy?
✦ for damaged items: please send me an email at contact@angelouart.com with pictures and details of your order, and we can discuss solutions accordingly!
✦ for lost items: please contact your local post office with the tracking number (find this in your shipping notification). your package might be waiting for pickup at your nearest post office.
What if I want to cancel my order?
✦ cancellations are accepted only before an item has shipped and only within one business day of when the order was placed. email me at contact@angelouart.com
✦ returns are not accepted.
when do you ship your orders?
✦ shop items: orders will be shipped out within 3 weeks.
✦ shartie knight order: orders will be shipped out 7 days before the month concludes.
When will I get my order?
✦ shop items/european knights: within 1 week since shipment
✦ worldwide knights order: anywhere from 2-4 weeks since shipment (please wait patiently and contact me if it's been 4+ weeks since the shipping notification and you still haven't received your mail)
where are your products manufactured?
my products are manufactured both locally (in paris) and globally. i select my manufacturing partners to ensure that they resonate with my values and product quality standards.
how much does shipping cost?
✦ shop items: shipping is calculated based on your location and the items in your order. orders with only flat items (prints, stickers, letters) will be sent by snail mail for a lower shipping price in comparison to orders containing bulky content. you will always know the shipping price before you purchase.
✦ shartie knight order: shipping is included in the purchasing price!
other:
what tablet/brushes/paints do you use?
all my tools are linked in my about me page. please check it out!
can i use your art as profile picture?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
can i study your art?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
can you draw [insert character]?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
can i eat your art?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.